Waste Not Box: FAQs

Where do you deliver to?

Anywhere in DH1, DH2 and DH3.

It says you’re out of stock, when do orders open again?

We put monthly boxes on sale when we have a capacity available, it’s hard to predict how much surplus we will collect, so keep an eye on the website!

What time does my hamper arrive?

On a Thursday afternoon when you order a monthly box.

How do I pay?

Payment is taken in advance using our secure system. You can pay via PayPal or BACS. No details are stored or held by REfUSE.

Can I order a Vegetarian/Vegan or GF hamper?

Yes – just write in the ‘additional comments’ box at the checkout. However, know that what we get donated is out of our control. If you request a GF or Vegan box and we don’t have the supply, we will have to refund your order.

Generally, the majority of our boxes will be suitable for vegetarians but please remember to state your dietary requirements on your online order.

What infection control measures do you have in place?

Food is sorted into parcels by a team of  volunteers under the supervision of a REfUSE staff manager, ensuring infection control measures are upheld which include social distancing, mask wearing, hand wash stations, staggered volunteer arrival times and training given to all volunteers. We recommend you follow guidelines on disinfecting food and any other items that are brought into your home.

If you have any further questions. Please email us.